If you’ve been unknowingly charged for unwanted Fortnite purchases or had unauthorized charges made by your child, the Federal Trade Commission is offering a chance to reclaim your money. Thanks to a $245 million settlement with Epic Games, hundreds of thousands of players are receiving refunds – and you might still be eligible to file a claim before the January 10, 2025 deadline. Here’s how to navigate the FTC’s refund process for Fortnite on mobile, PC, PlayStation, and Xbox.
How to file a Fortnite refund claim with the FTC
To file a Fortnite refund claim with the FTC, eligible players must complete the official claim form available on the FTC website, using either a previously assigned claim number or their Epic Account ID. Applicants must be at least 18 years old, although minors can apply with a parent or guardian’s help. The deadline to submit claims is January 10, 2025. The FTC is distributing refunds to players who were charged for unwanted in-game purchases, had unauthorized charges made by children, or were locked out of their accounts after disputing charges. After filing, claimants will receive their refund via their chosen method-PayPal payments must be accepted within 30 days, and checks cashed within 90 days. For assistance, claimants can contact the refund administrator at 1-833-915-0880 or email [email protected].
To file a claim you just need to fill out the official form from the FTC online. The form requires that people apply using a previously obtained claim number or your Epic Account ID. You need to be age 18 or older to fill it out. (Those under the age of 18 can ask a parent or legal guardian to fill out the form for them.) The FTC has issued a deadline to file claims before Jan. 10, 2025.
According to the FTC FAQ, the agency expects “to send additional payments in 2025” after it has “reviewed and validated all claims.” Those who selected to receive payment via PayPal much accept the payment within 30 days and those who opted for check must cash it within 90 days.
Fortnite FTC refund claim eligibility requirements
To be eligible for a Fortnite FTC refund claim, you must meet specific criteria related to unauthorized or unwanted in-game purchases. Eligible individuals include those who were charged for in-game currency or items they did not intend to buy between January 2017 and September 2022, parents whose children made charges to their credit cards without permission between January 2017 and November 2018, and players whose accounts were locked between January 2017 and September 2022 after disputing wrongful charges with their credit card providers. Applicants must be at least 18 years old to file a claim, though parents or legal guardians can submit claims on behalf of minors. Claims must be filed by January 10, 2025, and require either a claim number or an Epic Account ID to apply.
In the 2022 case, the FTC alleged that Fortnite violated the Children’s Online Privacy Protection Act and “deployed design tricks, known as dark patterns, to dupe millions of players into making unintentional purchases.” This set of payments pertains to those who unintentionally made in-game purchases in Fortnite.
The FTC website gives users a list of three bullet points that help guide whether or not you might be eligible. Here is full the list that determines if you may apply for a refund:
- You were charged in-game currency for items you didn’t want between January 2017 and September 2022
- Your child made charges to your credit card without your knowledge between January 2017 and November 2018
- Your account was locked between January 2017 and September 2022 after you complained to your credit card company about wrongful charges
Want to know how to get your Fortnite refund from the FTC quickly
To get your Fortnite refund from the FTC quickly, start by filing a claim online at the official FTC refund site before the January 10, 2025 deadline. You’ll need either your claim number from the FTC email or your Epic Account ID to apply. Once your claim is approved, refunds are sent via PayPal or check-PayPal payments must be redeemed within 30 days, and checks cashed within 90 days. For questions or to check your claim status, you can call the refund administrator at 1-833-915-0880 or email [email protected]. Acting promptly ensures you don’t miss out on your share of the $245 million settlement with Epic Games.
What is the fastest way to contact the FTC refund administrator for Fortnite
The fastest way to contact the FTC refund administrator for Fortnite is by calling the dedicated phone number 1-833-915-0880. Alternatively, you can email them at [email protected] for assistance with your claim or any questions related to the refund process.
